Havells Gracia Alkaline 6.5 L RO+UV Water Purifier, Silver and Black

HERE IS HOW THE FAVOBLISS PRODUCT RETURNS & REFUND POLICY WORKS

• In the refund or replacement or exchange process there is a complete chain to sort out the issues from the side of the customer.
• After receiving the product from FAVOBLISS through delivery boy customer receives product and raises query for refund or replacement or exchange again a particular process is followed so kindly record an unboxing video as per the company policies and mail that video at support@favobliss.com  The maximum number of days takes for a refund or replacement or exchange process is 10 days.*
• Log in to Favobliss and go to your Orders tab. Tap or click on Return to create a request.
• Select your applicable reason of return — based on which the option of an exchange, where applicable, will appear. Three options will be available:
• Exchange: Your order will be exchanged for a new identical product of a different size or color
• Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).
• Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose a Refund to have your money returned to you  Depending on the kind of product you wish to return, your return request may have to undergo a verification process Following verification, you will be required to confirm your decision-based on the category of the product ordered.
• Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
• Kindly unbox your product safely so that you don’t damage your product’s packaging otherwise your refund or replacement request will not be accepted.* If you received a broken product or mismatched product kindly mail us within 24hrs of your delivery date with video clips and images**.
• If you have received a damaged or defective product or if it is not as described or mismatched product, you can raise a replacement request on the Website/App/Mobile site within 5 days of receiving the product.  In case you have ordered TV or Mobile, our delivery executive will give you onsite unboxing of your product**.
• Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements Refund will be initiated and processed if applicable after the pickup has been done with 5-7 working days.
• Your request will be fulfilled according to Favobliss’s returns/replacement guarantee.